Pinty's Grand Slam of Curling Support | FAQ

Frequently Asked Questions

To order an online Season Subscription or Pay-per-View (PPV) Event service you need to first create an Account and then enter your payment information. Upon selecting a Package you will be asked to create an Account. Note that creating an Account does not require any payment details. Once you select a package, you will be required to enter in payment information. Please review your order carefully before completing your purchase. You will receive an email confirmation of your transaction.

IMPORTANT: Before purchasing services, users are advised to view the test streams provided at http://www.yaremedia.com/simulated-live/. If you cannot see a live demonstration stream playing, your device is not supported.

How do I create an Account?
Select the Login from the main menu. You will be requested to create a username and password. You are not charged for creating an Account. An Account is required in order to make a purchase.
What is the difference between a Subscription Account and a Pay-per-View (PPV) Account?
Establishing an Account simply registers you as a viewer. There is no connection to a specific Subscription or PPV offering. See PACKAGES for additional information.
What types of transactions are supported?
Online payments can made by Visa, MasterCard or American Express.
Why is my card being declined?
Your card may be declined for a number of reasons. When your payment processor submits a charge to your bank, your bank will typically have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as the cardholder's spending habits, account balance, and card information like the expiry date and CVV/CVC security number.

Some declines are self-explanatory, such as incorrect information being submitted or insufficient funds. The most frequent reply we get from banks (and the most frustrating for consumers) relates to possible fraud. Since fraud detection signals are constantly changing, a previously successful card might still be declined in the future. Even if all of the card information is correct, and the cardholder previously had a successful payment, a future charge may still be declined by a bank's overzealous fraud system.

If all of your card information seems correct, it is best to contact your bank directly and ask for more information. For privacy and security, banks and card issuers can only discuss the specifics of a declined payment with their cardholders - they cannot discuss this with the merchant.

If your card is declined, the easiest way to proceed with a purchase is to try another credit card.
How will I be charged?
As soon as you complete an order your credit card will be debited. The total will match your exact online charges and you will be emailed a receipt. For further information, see our Terms & Conditions. For a PPV event you will incur a one time charge. Transactions will appear on your statement as being provided by "Grand Slam of Curling".
What devices can I watch the service on?
Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 3,500 kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience. In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile connections consumes a lot of bandwidth, It is recommended that you consume video content over wired or WIFI connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.
How do I get a refund?
You are responsible to test your system tom ensure that you have adequate bandwidth and processing power on your device to view the content. Refunds are only granted under extenuating circumstances, at the sole discretion of Yare. Refunds are not granted as a result of end user connectivity and computer issues. In the event that a competition or event is cancelled, or the stream becomes unavailable to from the source, refunds will be granted. Please see our Terms & Conditions. Questions regarding refunds can be emailed to [email protected].
Who do I contact for billing questions?
Billing questions can be directed to [email protected]. Please note the service you are subscribing to in the Subject line.
How do you stream your content?
Our live internet video streams are delivered via adaptive streaming technologies. The stream constantly adapts automatically to deliver the best quality playback based on your available bandwidth and processing capabilities. We currently deliver video at bitrates ranging from 400kbps to 3,500kbps. Lower bitrates deliver to smaller screens such as mobile, while higher bitrates provide a great viewing experience on large screens - including connected TVs.
I missed the live event, can I watch later?
Yes! Whether you missed the event live or want to watch it again, all events are available for on demand viewing up to 48 hours after the FINAL has concluded.
What kind of Internet connection do I need?
Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 3,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience. In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or wifi connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.
How do I Chromecast the video to my TV?
There are a few ways to get the content onto a large screen TV:

  • In order to Chromecast, you need to have a Google Chromecast dongle connected to your TV. Once the Chromecast device is connected to your local home network, you will see a "casting" icon in the player. Press the icon and the video will be displayed on your connected TV. For further information on how to Chromecast, visit https://www.google.com/chromecast/learn-tv
  • To use Airplay, you will require an Apple TV device connected to your TV and local network. Once this is set up, you will see the option on your iOS device (iPhone, iPad, or Mac) to Airplay. For further information on how to Chromecast, visit https://support.apple.com/en-ca/HT204289
  • If you do not have a wireless device that supports Chromecast or Airplay, you can use an HDMI (or similar connection) on your PC or laptop to display on a TV. For further information, visit http://www.techadvisor.co.uk/how-to/laptop/how-connect-laptop-tv-3280787/
  • New casting technologies are evolving at a rapid pace. Your devices may have their own propriety casting capabilities. Please be advised that due to the rapid changes in technology, we are unable to warrant that third-party casting technologies will work with the system.
Casting is supported in Google Chrome (Android and Desktop) via Chromecast and in Safari (iOS and Mac OS) via Airplay. At present, no other Casting configurations are officially supported in any other browsers.
Are there geographic and/or blackout restrictions?
Certain content may be subject to blackouts and/or restricted to certain countries or territories. Any such restrictions are clearly defined on the offer page and within the accompanying Terms and Conditions.

The Grand Slam of Curling events delivered through this service are not available in Canada.